No "add comment" box this morning?

GlastoSara's Avatar

GlastoSara

22 Jun, 2020 12:46 PM

And the "reply" button on comments is unresponsive.
is this a glitch? have I done something wrong? (nothing noted on my profile, still TU)
Oh, and by the way, for a couple days over the weekend, could only get headlines (no text) on my iPad, though it was all OK on my bigMac.

  1. Support Staff 1 Posted by Daily Kos Staff on 23 Jun, 2020 06:24 PM

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    Hello, and thanks for asking.

    Yes, you are not alone in having difficulty over the weekend regarding the page load failure on iPads. We addressed the problem so it shouldn't be an issue now.

    But if you're not seeing a comment box, or a working reply button, that's something else. Can you try a little troubleshooting for us? Namely, can you see if the problem persists if you view the site on a private/incognito window? That step is helpful because that mode disables most extensions. If there is an extension interfering with site function then this little trick can confirm it. (You'd still have to figure out which one(s) to disable for Daily Kos, however.)

    The other step we suggest users take, especially for those who are on the site a lot, is to clear your cache and cookies for the site. Old stored data can interfere with proper site functioning.

    If neither of these quick fixes help, then please return with 1) a URL for a sample story that isn't working for you; 2) your browser and operating system; 3) the route through which you reached that story.

    Thanks for your support of the site.

  2. 2 Posted by GlastoSara on 23 Jun, 2020 06:59 PM

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    OK, no problem with page loads on iPad (which had happened previously for a bit). I don't sign in on the iPad, by the way, just on my desktop Mac, 2007, but it was updated a couple of years ago. (OS Yosemite 10.10.5, Safari 10.1.2)
    The "no comment" thing just started yesterday, hasn't cleared up. I did clear the cache before I reloaded (I reload DKos every time rather than keeping it open/saving it, though of course the Mac remembers the address & fills it in once I type "da").
    It happens on EVERY story - no box to comment in at the end of the story, or at the end of the comments, and if I click on Reply, the button lights up but doesn't give me a box. But here's one that just came up on the Front Page (having reloaded again to test it): https://www.dailykos.com/stories/2020/6/23/1955380/-Senate-Republicans-greenlight-Trump-AG-Barr-annihilating-America-s-system-of-justice
    I am signed in - my handle & pic are up, I can see my (previous) comments & go to my Profile, send Messages etc.
    Not sure what a "private/incognito window" is - if I'm not signed in (e.g. on the iPad), I couldn't comment anyway.

  3. Support Staff 3 Posted by Daily Kos Staff on 23 Jun, 2020 08:48 PM

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    Hello again, and thanks for the additional details.

    I realize that hardware and budget limitations for users are real, but I'm wondering whether the issue isn't related at least in part to your older Mac OS and Safari versions. Is it possible to bring your machine forward by a version (or two)? Mac OS/Safari versions tend not to be supported after a few years, and it's possible that our own newer code upgrades are no longer compatible with Yosemite/Safari 10.1.2. We have been hearing reports of the older Safari versions not working well with our comment editor in particular, and we don't really have a good solution to propose.

    These changes in OS and browser design are possibly related to planned obsolescence, relative to pushing people to move to newer hardware, but it's also true that newer versions bring improved features. In any case, if it is indeed an incompatibility between our site code and what your desktop will support, then unfortunately there's little we can do about it.

    Might your iPad actually be newer/more easily updated? Perhaps it'll be time to transfer your active participation to that device if it's not possible to update your desktop any further. I'll check with my colleagues about the OS limits, too.

    I do have two other workarounds to suggest, actually. First, which style of comments are you loading now? Whichever one you're using, you may want to try the other. It may be a long shot but it couldn't hurt to try. See this post for how to switch between them.

    Second, are you able to install and use a different browser? Again, you may have difficulty given the older OS, but this too may be worth a try.

    Sorry not to have more suggestions to offer at the moment. Thanks for your support of the site.

  4. 4 Posted by GlastoSara on 23 Jun, 2020 09:46 PM

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    Hmmm ... have been resisting further updates or downloading other browsers (just phobic), & am reluctant to buy a new machine, as I'm now retired (was an editor & related stuff). It's an old, clunky iPad I got second hand a couple years back & it's just for noodling online while watching TV sort of thing, don't even know if it's updatable. Will have to think about it all. Didn't realise there was a new version of comments, BTW - just saw the alternate version of the layout earlier today (don't much like it) and it's too late in the evening to try new stuff (I'm in England). Will report back as & when I do try it. All very frustrating! 8-\

  5. 5 Posted by GlastoSara on 24 Jun, 2020 06:19 PM

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    One more anomaly - this diary:
    https://www.dailykos.com/stories/2020/6/22/1954998/-Previewing-New-York-s-Tumultuous-Primary-Elections?utm_campaign=spotlight
    has an orange mark on it on the list, indicating that I'd commented - which I hadn't. (Hadn't even looked at it, until I saw the orange mark, and my user name's not in evidence on it.)

  6. Support Staff 6 Posted by Daily Kos Staff on 25 Jun, 2020 03:44 PM

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    Hello, and thanks for following up.

    I'm happy to investigate but I'm not sure what you mean regarding "an orange mark on it on the list." If you mean that the little speech bubble with the thumbnail of the story headline in the sidebar--it being orange doesn't mean that you commented within the story. The bubble turning orange indicates that you opened the story, and that since you visited it there are some new comments on it.

    If you're referring to something else, please let me know.

    Thanks again.

  7. Daily Kos Staff closed this discussion on 25 Jun, 2020 03:44 PM.

  8. GlastoSara re-opened this discussion on 25 Jun, 2020 03:50 PM

  9. 7 Posted by GlastoSara on 25 Jun, 2020 03:50 PM

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    Ah - yes, the speech bubble. Didn't know that it was just if I'd opened it - however, I didn't think at the time that I'd opened that story - rarely open anything not already on the Rec list, and as I recall that one wasn't. Any chance that my a/c has been tangled with someone else's (as I gather some major site maintenance was going on over the weekend)? Or not. All very confusing, and more than a bit frustrating, as it all had worked as normal on my previous visit (which are frequent per day), and suddenly went awry at some point on Monday.

  10. Support Staff 8 Posted by Daily Kos Staff on 25 Jun, 2020 03:56 PM

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    Hi again.

    Honestly, there's no chance whatsoever that your site use would be confounded with anyone else's. If there is a problem, and it's possible there is one, it would have a different cause. That is not an impossibility! I'll keep my eye open for other reports of it, and you're welcome to monitor more closely too.

  11. Daily Kos Staff closed this discussion on 25 Jun, 2020 03:56 PM.

  12. GlastoSara re-opened this discussion on 13 Jul, 2020 10:38 AM

  13. 9 Posted by GlastoSara on 13 Jul, 2020 10:38 AM

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    Brief update - NEW observation (but probably was true when I first raised this): when I click "Reply" on a comment, the orange line thickens (as if there's a box there I can't see, or that the system didn't complete). If I leave it clicked & exit that diary, the orange quote symbol lights up as if I had commented. Still can't comment or reply to comments. I can, however, post my own diary, see everything everyone else posts (as far as I know), recommend diaries & comments, and send KosMail messages.

  14. Support Staff 10 Posted by Daily Kos Staff on 13 Jul, 2020 02:18 PM

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    Oh, good eye. I am pretty sure that what you're seeing matches the issue that has recently been documented and ticketed for a fix. Now that we have a reasonable handle on what is happening, we can (probably) figure out a remedy.

    I have one other workaround to suggest you try to enable commenting in the meantime. Are you looking at the full site (the desktop version), www.dailykos.com on your devices or the mobile site, which is m.dailykos.com I'm inferring that you're on the full, www. version. If so, I'd give the mobile version a try for the sake of commenting. It is a bit annoying to switch, to be sure, and the display/features on the mobile site are more limited. But I think you may find it possible to comment, at least.

    Thanks for your update.

  15. 11 Posted by GlastoSara on 13 Jul, 2020 02:48 PM

    GlastoSara's Avatar

    I figured you were still on the case - Thanks!
    I'm here: https://www.dailykos.com on a 10-year-old iMac, Safari 10.1.2 with sign-in automatic & ongoing (password embedded).
    Aha - just tried the M-version, it worked (and it knew my password)! Now I just have to get used to where things are & how it works. Stay tuned. (but I do find the full version more comfortable to use - being elderly etc.)
    8-]

  16. Support Staff 12 Posted by Daily Kos Staff on 13 Jul, 2020 02:54 PM

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    Yessss! At least to some extent.

    I know what you mean about preferring the full site, but the mobile site does have some advantages. I do hope that you are able to comment on it while we see what we can do to address the larger problem. If not, then there's one more trick up my sleeve that I can share with you.

  17. 13 Posted by GlastoSara on 19 Jul, 2020 01:50 PM

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    My comment box is back!! Did you do something? If so, thanks! Or was it because I deleted my entire History cache on my Mac (trying to solve another access problem, which it didn't solve). Will let you know if it goes away again, or whatever.

  18. Moderator1 closed this discussion on 20 Jul, 2020 03:43 PM.

  19. GlastoSara re-opened this discussion on 05 Aug, 2020 08:59 AM

  20. 14 Posted by GlastoSara on 05 Aug, 2020 08:59 AM

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    Another update - As previously reported,a couple weeks ago I'd wiped the history on my Mac (to solve something else, which wasn't solved) and miraculously, my DKos comment function reappeared when I rebooted. I've been commenting/replying occasionally ever since - last comment was at 6.59pm Tuesday UK time. No problem.
    A few minutes ago, I couldn't comment (still get the "thickened" line underneath when I click "reply".
    But I just tested it again & suddenly it's all OK.
    Something happening your end?

  21. 15 Posted by Nabashalam on 06 Aug, 2020 12:57 AM

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    I have not been able to "comment" for weeks. There is no "comment" tab to see! Also now when I want to sign a petition it says "you are not allowed on this page" or it is a blank Daily Kos page.

         WTF???

  22. 16 Posted by GlastoSara on 06 Aug, 2020 06:04 AM

    GlastoSara's Avatar

    Apparently we're not the only ones, and they're "working on it". Meanwhile, they suggested trying the Mobile version of DKos (see a few comments above for instructions) which worked for me.

  23. 17 Posted by GlastoSara on 21 Aug, 2020 12:45 PM

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    Comment box is gone AGAIN! All was fine last night, this morning I just wanted to add another nice Biden story to an existing thread ... and suddenly there's no way to Comment or Reply. AGAIN. Hopefully it will sort itself out again. If not, maybe I'll do a diary on that Biden anecdote, and just be patient while you guys sort it again.

  24. 18 Posted by GlastoSara on 21 Aug, 2020 01:33 PM

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    IT'S BACK! Thanks, guys, whatever you did worked! 8-)

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