email responses to comments

karij's Avatar

karij

25 Apr, 2019 01:38 AM

It used to be that I checked email me when someone responds to my comment and it saved that way for all comments I post here. But now I have to check the box every time. Why is that? Sometimes I forget to check the box and I may miss someone responding, I cannot stay on the site all the time at every diary seeing if I get a response to a comment. Thank you/

  1. Support Staff 1 Posted by Daily Kos Staff on 25 Apr, 2019 05:55 PM

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    Hello, and thanks for asking.
    Since yours is the second ticket now raising the same issue it might be something that just changed. I'll investigate, and I'll also leave this ticket open in case others want to weigh in.
    What browser and operating system are you using?

  2. 2 Posted by karij on 25 Apr, 2019 08:41 PM

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    Window 10, chrome.

  3. Support Staff 3 Posted by Daily Kos Staff on 25 Apr, 2019 08:48 PM

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    Thank you. And now a couple of follow-ups: Have you made any changes to your setup recently? Which version of Chrome are you using, and have you added any extensions or add-ons?

  4. 4 Posted by karij on 25 Apr, 2019 10:02 PM

    karij's Avatar

    No. Chrome 73.0.3683.103, which it is updating to as I type this.No I do
    not use any extensions or add-ons.

  5. 5 Posted by karij on 25 Apr, 2019 10:05 PM

    karij's Avatar

    Now it is this 74.0.3729.108 (Official Build) (64-bit). I will check to
    see if I still have the problem.

  6. 6 Posted by karij on 25 Apr, 2019 10:06 PM

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    Yup same problem still exists.

  7. Support Staff 7 Posted by Daily Kos Staff on 25 Apr, 2019 10:55 PM

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    OK. Thank you for the additional detail. We'll be ticketing for the developers to take a look.

  8. 8 Posted by Chartreuxe on 26 Apr, 2019 03:22 PM

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    I'm having this issue as well.
    It's been a sudden change for me and I adjusted nothing.

  9. 9 Posted by karij on 27 Apr, 2019 10:48 PM

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    Have we come to any conclusions about this, it driving me crazy.

  10. 10 Posted by karij on 27 Apr, 2019 10:50 PM

    karij's Avatar

    I have tried everything, even looking in my profile. Undoing the email me tab and redoing it not helping.

  11. 11 Posted by karij on 27 Apr, 2019 11:49 PM

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    So now I have noticed that my email address at my profie ends in .cor not com and I cannot change it. I have tried everything.

  12. 12 Posted by Chartreuxe on 29 Apr, 2019 07:09 PM

    Chartreuxe's Avatar

    Sadly, no. I've been avoiding DK lately because it's so inconvenient to
    toggle Replies on individually.
    Seriously. I hate it.

  13. Support Staff 13 Posted by Daily Kos Staff on 30 Apr, 2019 07:53 PM

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    Hello again everyone.

    We don't know quite when this will be addressed; the decision about priorities for the developers is made upstream. Sorry that I can't be more specific.

    Here are the steps to follow for anyone seeking to check that the email of record for your user account here is what you want it to be. When you are logged in, go to your Edit Profile page. You will see a text window there for your "real email." NOTE that the text window is not as wide as your email might be, but that you will be able to put your cursor in the box and use the arrow keys to go to the left or right in order to see the full content of the window.

    If it turns out that you need to make a correction, this is the place to do it. After you enter text there, take a moment to proof it and then scroll down to see and click on the Save button.

    Thanks for your patience and your support of the site.

  14. Daily Kos Staff closed this discussion on 30 Apr, 2019 07:53 PM.

  15. Chartreuxe re-opened this discussion on 02 May, 2019 01:19 AM

  16. 14 Posted by Chartreuxe on 02 May, 2019 01:19 AM

    Chartreuxe's Avatar

    The email switch is turned ON in my Profile.

    When I post the email box is unchecked. If I want to be notified via email
    I must check the box manually for every post I write.

    I use a Chrome browser on a Samsung Galaxy 10 A tablet.

    Ramona Jackson AKA Chartreuxe

  17. Support Staff 15 Posted by Daily Kos Staff on 02 May, 2019 05:36 PM

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    Hi. Glad you asked that question, because it offers an opportunity for clarification.

    The option in your profile is NOT the same thing. On the profile page, the option is "Email me when I get a message" which means if you've received a Kosmail. Not whether you've received a reply to a comment.

    I know, it catches many people. But they are not at all related. Sorry.

  18. Daily Kos Staff closed this discussion on 02 May, 2019 05:36 PM.

  19. karij re-opened this discussion on 02 May, 2019 10:39 PM

  20. 16 Posted by karij on 02 May, 2019 10:39 PM

    karij's Avatar

    Really I am really disappointed this will not be addressed. I pay to
    subscribe to this site and it is not working as promised. It is very
    frustrating to click email in every comment when the function was always
    checked before. I get the developers are busy but I really spent money I
    cannot afford to "join" Kos which is how I support it. Now I am told there
    is no resolution to my problem.

  21. Support Staff 17 Posted by Daily Kos Staff on 06 May, 2019 08:38 PM

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    Hello, karij.
    I guess I was not clear.
    I did not intend to create the impression that there would be no solution to the issue of email notifications to alert to replies to your comments not sticking with your preference. We created that feature a while back and we want it to work, so it will be repaired as soon as possible.
    What I was trying to explain is that the option you see on your profile page is for a different feature entirely. Maybe that's clearer now? Or so I hope.

  22. 18 Posted by Chartreuxe on 07 May, 2019 12:24 PM

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    No, I understood that. Thanks.
    BTW, I'm Chartreuxe. 

    The response from Karij is attached from a previous exchange on this
    issue. Sorry for the confusion. S/he wrote to inquire whether I was
    having trouble as well.

    I appreciate the effort to resolve the glitch.

    Cheers

  23. Support Staff 19 Posted by Daily Kos Staff on 07 May, 2019 01:31 PM

    Daily Kos Staff's Avatar

    Oh good, Chartreuxe. I'm glad you did, yes.
    But it was karij who was dissatisfied, and both of you are getting the alerts now to responses. If there are ongoing difficulties for karij then I will suggest that they open a new thread since this one seems to have run its natural course.
    Thanks.

  24. Daily Kos Staff closed this discussion on 07 May, 2019 01:31 PM.

  25. Chartreuxe re-opened this discussion on 07 May, 2019 05:48 PM

  26. 20 Posted by Chartreuxe on 07 May, 2019 05:48 PM

    Chartreuxe's Avatar

    TY

  27. 21 Posted by karij on 15 May, 2019 10:35 PM

    karij's Avatar

    Also now I cannot auto sign petitions within Kos. It used to have my info and now nothing. So perhaps I should stop signing. I do not understand why the email and other issues are not being addressed. I love this place but come on.

  28. 22 Posted by bonniebluesky on 16 May, 2019 03:16 AM

    bonniebluesky's Avatar

    bonniebluesky here--

    I still have to check the "notify me when someone replies to my comment" box every single time even though it stayed checked for my first 18 months here. Definitely problematic and frustrating. What is the fix; can I please get the e-mail alerts as well?

  29. Moderator1 closed this discussion on 23 Sep, 2019 12:08 PM.

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