Articles and comments won't open

Renee's Avatar

Renee (unverified)

22 Oct, 2020 04:31 PM

When I click on the titles, nothing happens. This started about a week ago. I can't read the articles or the comments

  1. Support Staff 1 Posted by Daily Kos Staff on 22 Oct, 2020 05:38 PM

    Daily Kos Staff's Avatar

    Hello, and thanks for asking.

    I need a little more information to know exactly what to suggest -- but I can give you some general tricks to try.

    Are you talking about titles/links that you get in your Daily Kos Recommended emails? Or do you get to the stories some other way. When you say "nothing happens," are you on a blank screen, or do you see headlines only?

    Most of the complaints we've received recently along these lines are from users who have older iPads that are able to update only to iOS 9.3.5. Is that the case for you?

    If so, then we have only limited suggestions to offer for now. One is to try to download and install Firefox or Chrome. They might work better for you than the default Safari browser.

    Another is to try--on Firefox or Chrome--to use the m.dailykos.com site only instead of the desktop site, www.dailykos.com The m. site loads by default on mobile devices, so with a newly-installed browser that is what you should see.

    The third is not an immediate suggestion, but we must encourage you to plan to upgrade your mobile device soon. Even if we can address the issue with iOS 9.3.5, and even if you can use the Firefox/Chrome substitute, the day is approaching when we will no longer be able to ensure the full performance of Daily Kos on an older device. It's both a matter of developer priorities, as these versions are used by fewer and fewer people over time, and of user security, since these older browser and iOS versions start to present more opportunities for bad actors to exploit.

    I'm sorry that you are having this problem, and we'll see if we can address it. But even if we have a fix for the time being, eventually we'll reach a limit to what we can do.

    If this is not relevant to your situation, please feel free to return with more details about your own setup and device. Thanks for your support of the site.

  2. Daily Kos Staff closed this discussion on 22 Oct, 2020 05:38 PM.

  3. Daily Kos Staff re-opened this discussion on 22 Oct, 2020 07:08 PM

  4. Support Staff 2 Posted by Daily Kos Staff on 22 Oct, 2020 07:08 PM

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    A follow-up point:

    The older iPads with the iOS of 9.3.5 are not going to be compatible with the newer versions of Firefox and Chrome. The only way you can get a compatible version of these browsers to install on your iPad appears to be if you ever purchased one before, so that it's still available via your Purchased Apps tab.

    Complicated, I realize, and possibly not useful in the end anyway.

  5. 3 Posted by Eidelheit, Rene... on 22 Oct, 2020 07:18 PM

    Eidelheit, Renee's Avatar

    Thanks for the feedback. I do have Chrome so I will try that

    Renee Eidelheit

    From: Daily Kos Staff <[email blocked]>
    Sent: Thursday, October 22, 2020 3:08 PM
    To: Eidelheit, Renee <[email blocked]>
    Subject: Re: Articles and comments won't open [Problems #209463]

    IMPORTANT NOTICE - This message sourced from an external mail server outside of the Company.

  6. Support Staff 4 Posted by Daily Kos Staff on 31 Oct, 2020 12:45 AM

    Daily Kos Staff's Avatar

    Hello again.

    Unfortunately, we are no longer planning to support the site's operation on iPads or iPhones that run on iOS older than 10.3.4. As a general rule, we are looking back no more than three versions. (iOS 9.3.5 was introduced in the summer of 2016, just for reference.) Since Apple recently rolled out iOS 14, we can anticipate that the functionality of iOS 10 and even iOS 11 will soon decline as well.

    Several reasons underlie our decision. I'll explain them and then describe a workaround for the short term, at least.

    When Apple stops supporting software, it means that the browser running on those platforms is no longer able to respond to modern coding practices and libraries. They also stop issuing security patches, which creates a small problem for us to support you and a much bigger problem for you to keep your data, privacy, and identity safe. When Apple stops updating an OS, with time there will be known security exploits that will not be patched.

    To try to keep supporting these older devices means we incur a great deal of cost in time and resources to test them. Doing so also creates code that does not run as well on newer devices, and is less compatible with people using assistive technology like screen readers. We monitor our traffic so that we're aware of the counts and percentage of traffic from each kind of device or browser. When those numbers become small, we drop explicit testing or bugfixes for them.

    We don't like forced obsolescence either. But if Apple, with all their resources, cannot keep supporting this older hardware, it's not surprising that we cannot either. We will do our best to suggest what workarounds we can in the short term, including our RSS feed, but those will only go so far.

    We realize that it would be very tough for people to be without Daily Kos given that this momentous Election Day is upon us. Even in non-COVID conditions, it might be difficult to make a device upgrade happen quickly. And now, COVID constraints make it even harder. So at least for the time being we'd like to propose another route for accessing Daily Kos on an older mobile device. You can install an RSS reader if you don't already have one and view Daily Kos content through it. If you need a reader, there are some free or inexpensive ones available in the App Store. When you search for RSS readers, you'll see a large array of them. The information displayed about each will include ratings, features, and iOS compatibility. Once you choose one and install it, then you can fetch Daily Kos through it.

    Thank you for your patience as we reassessed the situation, and as always thank you for your support of the site's mission.

  7. 5 Posted by Feebo Nachi on 31 Oct, 2020 01:47 AM

    Feebo Nachi's Avatar

    Hmmm. I have an iPhone 11 Pro Max and am current on all updates (v. 14.0.1) so I don’t think my problem is with my phone or its current software. The problem with the interfering ads that don’t all access to the posts and comments is intermittent. It has improved somewhat and is most evident on the mobile Chrome browser. I had tried a number of “magic tricks” (clearing history, etc.) before I posted a help request. Incognito mode seems to help. I have also tried accessing DK’s site through Cuck Duck Go and that seemed to help. 

    Sent from Yahoo Mail for iPhone

    On Friday, October 30, 2020, 8:45 PM, Daily Kos Staff <[email blocked]> wrote:

     #yiv7909260062 pre {width:92%;margin:10px 2%;padding:5px 2%;background:#efefef;border:1px solid #d6d6d6;}#yiv7909260062 blockquote {margin-left:0;padding-left:1em;border-left:5px solid #ccc;}
    |

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