Getting headline, no story

Philip Kingston's Avatar

Philip Kingston (unverified)

14 Oct, 2020 04:52 PM

This has happened twice in the past. Hope you can fix it.

  1. Support Staff 1 Posted by Daily Kos Staff on 14 Oct, 2020 05:00 PM

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    Hello, and thanks for asking. Sorry you're having a problem.

    You're right, what may have been a similar issue occurred last fall, and we did produce a fix for it. A number of users have reported in the past day or two a problem that could be related to what we had last year--but before we check further, could you please take a moment to clear your cache and cookies for Daily Kos on your device, and then reboot it? That right there might do the trick.

    If you do it and don't have better results then please return.

    We would very much like to know the iOS you are running on your device for additional troubleshooting.

    Thanks.

  2. 2 Posted by Philip Kingston... on 14 Oct, 2020 05:18 PM

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    Did what you asked, no luck yet.
    I have a very old laptop if that helps. I am not very up to date on computers, I just push the keys.

  3. 3 Posted by Philip kingston... on 14 Oct, 2020 05:49 PM

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    You think there is any chance of fixing this problem?

  4. 4 Posted by Mary Hobson (un... on 14 Oct, 2020 06:29 PM

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    Tried the fixes, still no text with headlines...I need my daily kos fix!

  5. Support Staff 5 Posted by Daily Kos Staff on 14 Oct, 2020 06:47 PM

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    I don't know yet. We do really need to know the device model and the operating system you have on it to be able to say more.

    This resource should help you get the information we need. https://www.howtogeek.com/351912/whats-the-latest-version-of-ios-for-iphones-and-ipads/

    The objective of this article is probably not relevant, but the steps explaining how to find your version number are pretty clear, with the screenshots.

  6. 6 Posted by flyboyphilip (u... on 14 Oct, 2020 07:07 PM

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    Here are the operating system and model no. I think.

    9.3.5 (13G36). And. MC 954LL/A. I hope that is what you need.

    Have a nice day
    Phil Kingston

  7. 7 Posted by RazzBari on 15 Oct, 2020 01:53 AM

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    Same issue - have cleared cache and history. Using Safari on iPad mini, iOS 9.3.5, MD532LL/A.

  8. 8 Posted by Philip kingston... on 15 Oct, 2020 02:02 PM

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    Can you fix this, you did the last time it happened?

  9. 9 Posted by Luc Quenneville... on 15 Oct, 2020 04:32 PM

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    same issue, microsoft surface, cannot update browser as its an original surface machine

  10. 10 Posted by Philip kingston... on 15 Oct, 2020 06:53 PM

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    Are we going to get any response to our problem?

  11. 11 Posted by Mary Hobson (un... on 15 Oct, 2020 10:36 PM

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    My iPad model is MF432LL/A and version 9.3.5. I hope this info helps

    Sent from my iPad

  12. Support Staff 12 Posted by Daily Kos Staff on 15 Oct, 2020 11:39 PM

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    Thank you all for reporting what OS you have. We'll take the information and see what we can do with it.

    In the meantime, you should all be able to load and use the mobile version of Daily Kos. Instead of https://www.dailykos.com you'll go to https://m.dailykos.com If you clear your cookies for Daily Kos, the mobile version will load by default for you, when you access the site directly. The rest of the URL for the site or for any story on the site will be the same, with the exception of m in place of www.

    In many ways, the mobile site looks and acts like the full (desktop) site. But it is lighter and simpler, and it should work for you for now. If you're interested in following links from your emails and reading the stories and comments it'll be fine. If you want to participate on the site by making comments and recommending stories and comments, that's also fine. The mobile site doesn't permit much beyond those actions; most of the time, fortunately, these suffice.

    We aren't happy about the obsolescence of computer hardware and software, but our own options for supporting older models do diminish over time. We hope that this adaptation will work for a while longer, anyway.

    Thanks for your persistence and for your support of the site.

  13. 13 Posted by RazzBari on 16 Oct, 2020 02:57 AM

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    When I use the mobile version, I get a blank screen except for a header and the black solidarity bar; will try to attach screenshot.

  14. 14 Posted by Lynne Boehm (un... on 16 Oct, 2020 10:19 PM

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    Hi, I am not happy to report that I have been getting titles, page layouts, but no story, no comments.....I emptied history & cookies that was mentioned here but still, no story.....I have a iPad, older model 9.3 (?). This has happened with other sites, sometimes they can fix it quickly, some sites just stop sending me stuff...I really like this site a lot, hope it can be fixed. Thanks. Graciesmom

  15. 15 Posted by Mary Hobson (un... on 20 Oct, 2020 09:25 PM

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    Tried using m.dailykos.com at various times and it keeps crashing...can't even get it to open!

    Sent from my iPad

  16. 16 Posted by Lynne Boehm (un... on 21 Oct, 2020 12:14 AM

    Lynne Boehm's Avatar

    Still getting page layouts, titles, no story, no comments......I have found other histories in "books" that I cleared but it messed up other stuff in favorites.....I am not tech-y so if you can't fix this, maybe Action Network can.....they have fixed other sites for me.....
    Thanks Graciesmom

  17. Support Staff 17 Posted by Daily Kos Staff on 21 Oct, 2020 04:09 PM

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    Thank you all for your reports. I'm sorry that the m. workaround isn't working for you after all. We'll see what we can learn about the whole issue. It may be possible to do another short-term fix.

    In the long term, however, let me gently suggest that eventually it'll be necessary to upgrade your device.

    We reach a point of diminishing returns in trying to cover the range of devices and browsers that we do, because eventually it starts to take longer and longer to ensure that our new site code remains functional on the operating systems for older devices. We don't like forced obsolescence either, but we have limited capacity to ensure that our site innovations will work for the older software. Additionally, the older software becomes a security risk, as it is not maintained and updated. In short, it may be a good idea to keep your eyes out for other options.

  18. 18 Posted by bioandy on 22 Oct, 2020 03:11 PM

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    If this is your assessment, please bite the bullet and declare clearly that the site is not compatible with browsers and operating systems earlier than xxx. This will save you and others a lot of work. I do find it ironic that web development software has gotten so complex that it seems to be impossible to display simple text and images on this older technology. It is also an object lesson in the consequences of unequal access to technology: I have an older iPad with iOS 9.3.5 (I still miss the original, truly stripped-down mobile site) but am fortunate to have other options. I suspect that many in the DK target audience may not be so advantaged.

  19. 19 Posted by Eyesbright on 22 Oct, 2020 05:58 PM

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    I find it very interesting that No Other Site that I visit has such vast problems that it blames on users not having the latest cutting edge technology. How terribly convenient that DK's catastrophic roll-out of their new interface can find such an easy target to blame.

    Over the years of working in (and out of) high tech, I've seen this more than once and eventually realized that this kind of thinking is little more than a cop out usually promulgated by borderline competent techies with too much power as the result of borderline competent managers.

    In DK's case, so many of its users are age 65+ that it's going to cost them readership that they'll never regain. The age 20-something and 30-something readers have far too many other sites to read that aren't screwed up and desperately grasping to excuse incompetence.

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