Articles not opening the text or comments

Miles Varner's Avatar

Miles Varner (unverified)

12 Sep, 2020 07:05 PM

Cannot access the body of articles or comments for the last few days (week?).

  1. 1 Posted by D. Wedinger (un... on 13 Sep, 2020 10:25 AM

    D. Wedinger's Avatar

    I cannot open the text or comments in the articles. All I can see are the titles of each article.

  2. Support Staff 2 Posted by elfling on 13 Sep, 2020 05:42 PM

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    What kind of device/browser are you using?

  3. 3 Posted by D. Wedinger (un... on 13 Sep, 2020 08:02 PM

    D. Wedinger's Avatar

    Asus tablet, Android System WebVIew and Chrome.

    I had no problem reading articles before this past week. I am not able to
    read them on my cell phone, either.

    Thanks for your help.

  4. 4 Posted by John Mercer on 14 Sep, 2020 11:42 AM

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    Can not open text

  5. 5 Posted by D. Wedinger (un... on 14 Sep, 2020 12:47 PM

    D. Wedinger's Avatar

    I don't understand your comment.
    Are you telling me you were unable to read my reply?
    If so, I don't know the problem. No one else has reported any problems
    with reading emails I've sent.
    D. Wedinger

  6. 6 Posted by J. Gregory (unv... on 14 Sep, 2020 01:26 PM

    J. Gregory's Avatar

    As of last week, I also can no longer see articles or comments, only title.

  7. 7 Posted by blampley on 15 Sep, 2020 02:44 AM

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    I cannot access the comments to my story.also... what to do? blampley

  8. 8 Posted by Jan (unverified... on 15 Sep, 2020 09:17 AM

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    Same problem the last few days-no text or comments only headline.

  9. 9 Posted by DONNA JOHNSON (... on 15 Sep, 2020 02:42 PM

    DONNA JOHNSON's Avatar

    same problem, I was off about a week and I cannot open it either.

  10. 10 Posted by Janice & John H... on 15 Sep, 2020 07:55 PM

    Janice & John Hudanish's Avatar

    I am using outlook-explorer and daily kos always came to my inbox and I clicked on it. I finally went to firefox and searched for daily kos and had some success but it is more time-consuming.
    Interesting that several people seemed to have the same problem at the same time.
    Best of luck.
    Jan H
    ________________________________

  11. 11 Posted by patricia slaugh... on 16 Sep, 2020 02:15 PM

    patricia slaughter's Avatar

    I can't open up on any of the articles or comments. Is there another way to access this. What is going on? I've never had a problem before. I miss the information. I use a Samsung Galaxy4 phone

  12. 12 Posted by Fred C. (unveri... on 16 Sep, 2020 05:18 PM

    Fred C.'s Avatar

    I cannot open the text or comments in the articles. All I can see are the titles of each article. Never had this problem before. Using Outlook on desk top. I noticed a lot of people are having the same problem all of a sudden!? Can it be a hacking situation?

  13. 13 Posted by RAVENEVERMORE on 16 Sep, 2020 06:20 PM

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    DITTO for me. I use Microsoft Outlook.

  14. 14 Posted by John Mercer on 16 Sep, 2020 06:22 PM

    John Mercer's Avatar

    I use Microsoft outlook and still can’t open the text

    From: RAVENEVERMORE <[email blocked]>
    Sent: Wednesday, September 16, 2020 2:20 PM
    To: Mercer, John <[email blocked]>
    Subject: Re: Articles not opening the text or comments [Problems #207515]

    EXTERNAL EMAIL: This email originated from a non-COJ email address. Do not click any links or open any attachments unless you trust the sender and know the content is safe.

  15. 15 Posted by RAVENEVERMORE on 16 Sep, 2020 06:25 PM

    RAVENEVERMORE's Avatar

    Im sorry, I meant Microsoft Explorer. I can get it on Chrome……………….ME is a pain in the pootie for a lot of stuff I use. This is my work computer.

    From: John Mercer [mailto:[email blocked]]
    Sent: Wednesday, September 16, 2020 2:23 PM
    To: Crowe-Perry, Terri
    Subject: Re: Articles not opening the text or comments [Problems #207515]

    CAUTION: This email originated from outside of the organization. Do not click links, open attachments or reply, unless you trust the sender's email address and know the content is safe.

    ________________________________
    // Ple Im sorry, I meant Microsoft Explorer. I can get it on Chrome……………….ME is a pain in the pootie for a lot of stuff I use. This is my work computer.

    ase reply above this line

  16. Support Staff 16 Posted by elfling on 18 Sep, 2020 11:27 PM

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    Internet Explorer may still be experiencing the problem, unfortunately. At this point, Microsoft no longer supports it, and it doesn't understand some of the current web conventions. This means when we do security updates for our software, as we did here, it may break older browsers that are far out of date.

    Internet Explorer has some critical security vulnerabilities that leave your computer open to various kinds of malware when surfing the internet. While I realize it's sometimes a big frustration to change browsers, I strongly recommend you find a way to do so soon, or persuade your IT department to make it a priority for your group. Your system can probably run Microsoft Edge, Firefox, or Chrome, and all of those will be safer and give you a better experience on all the sites you visit.

    As a last ditch workaround for us, a way you can view the story with comments that should still work on IE is to use the mobile site at https://m.dailykos.com. It's a simpler page that should still work with an older browser.

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