links in DK recommeded email

Anthony Giedlinski's Avatar

Anthony Giedlinski (unverified)

06 May, 2020 06:31 PM

The above address redirects your emails to my google account. Today, one of the "recommended" emails (arrived at 10:06AM) had all diary links replaced by this:

https://urldefense.com/v3/__https://u1584542.ct.sendgrid.net/mps2/c/9gA/ni0YAA/t.31j/Rv26hDXnTxm_TynFzgBzSA/h5/8HtxoXUPdrEQnOlv5SQseMTWxESzvJCeeOm23-2BD7TsjZHIOUdgzo1meEGVwqf87gL9sKLKS7e0jny2vPwQPuEDpKZdq7eJVk0YTMkqFaord5hak1rDjAEhRTUypZ7L4Ssh68Zx7u0F5uXzQocKRYO8S9rBGKkO4aXtg77KkDu2kcVEKaSPo1pjTdiOQFjLvQ0NFwqKIY30sDtKBl-2FXv5WQ-3D-3D/5M74__;!!KGKeukY!kc23cQi-AC3g5EGznzAl_jrCdXmOa1GL_BpMxPV35EMcjAbi3JmA43JxQOtDJMN292s$

Did this happen on your end, or was it a problem at the redirector? A second "recommemded" email arrived at 12:46PM through the redirector with all links intact.

Thanks.

  1. Support Staff 1 Posted by Daily Kos Staff on 07 May, 2020 04:18 AM

    Daily Kos Staff's Avatar

    Hello, and thanks for asking about this issue.

    It looks like something between our server and your email inbox reacted negatively to the links in our email. Since you have an academic email domain, I am guessing that your email host uses this screening software called urldefense.com to evaluate the links in incoming email. They may do only spot checks, or perhaps on one day the filter was crankier than usual. The whole system tends not to be very transparent.

    The links we send are legitimate, but for a variety of reasons we occasionally trigger false positives for screeners as you have found. I'd encourage you to check with the email administrator for your domain to see what they use and whether it's possible for you to have our emails whitelisted (deemed acceptable).

    In case you need more context, let me provide you with the longer, more thorough explanation not only of what has probably happened but also with some remedies that you can employ. My apologies in advance if this is more basic than you need; we have no way to gauge our readers' level of comfort and familiarity with these matters.

    Our emails are created by us and sent from our own email domain, @dailykos.com -- and managed by Action Network. In turn, Action Network relies on SendGrid to package our hyperlinks appropriately. SendGrid and Action Network together use a limited set of IP addresses from which they send our emails. (Please see this page if you need a non-technical definition of IP addresses.) This system works pretty well most of the time. But there can be problems. Nowadays, many email providers take extra security precautions to protect users from spam, and so they prefer a high level of confidence about the IP addresses to be considered safe sources of emails. That's an understandable approach to take, and usually it helps all of us, email producers and consumers alike. But not always, as we see.

    Now for some action steps that YOU can take.

    You yourself can help guarantee your receipt of our emails. The list of IP addresses used by Action Network and SendGrid--and therefore by us--is here.

    We encourage you to share this list of IP addresses with your email host (the entity that supports your email domain) and with your internet service provider (the way you connect to the internet) so that they can “whitelist” them (add them to a list of safe/acceptable sources) Taking those steps can help in two ways. First, whitelisting will ensure that you are able to receive our Daily Kos Recommended/Daily Kos Elections Digest emails at all. Second, it’ll raise the odds that when you get them, they will have usable hyperlinks.

    If you have additional questions, we'll try to answer them. You may reopen this ticket in that case.

    Thanks for your interest in keeping up-to-date through us about the latest political developments and the activism we sorely need to protect our country.

  2. Daily Kos Staff closed this discussion on 07 May, 2020 04:18 AM.

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