“Loading comments” but they don’t appear

chicago minx's Avatar

chicago minx

10 Mar, 2020 10:01 PM

I’m on a iPad and when I click on a few diaries the comments don’t appear. Or if I try to click on a comment from that diary, it says “loading comments” but they never pop up. Most diaries are fine.

  1. Support Staff 1 Posted by Daily Kos Staff on 13 Mar, 2020 02:24 AM

    Daily Kos Staff's Avatar

    Hello, and thanks for asking. Sorry for the delay in replying.

    Are the stories that give you trouble ones by Mark Sumner by any chance? And are you using the old-style comments instead of the new ones?

    If that's the case, then yes, we do have a bug and a workaround. (See below.) If it's not the case, please feel free to return with a few more details, specifically a link that isn't working well (and perhaps an example of one that does work properly in the same session). Thanks for your help with troubleshooting.

    There is an easy workaround (easy, that is, if you can tolerate the new comments mode). Two workarounds, actually: one that is global, for all stories on the site, and one that is particular to a given story.

    To set the display of ALL comments in EVERY story to be in the new mode, go to this variation of the home page URL: https://www.dailykos.com/comments_beta/true As you may know, this is now the default display, but if you're loading old-style comments routinely now at some point you went to this version instead: https://www.dailykos.com/comments_beta/false

    Using this global true/false is the easiest way to switch. But there is also a way to change the comment display mode on individual stories. To do so requires a little more precision in altering a story URL.
    To have an individual story display its comments in the NEW mode, add this string to the end of the story URL: ?new_comments=true
    Thus, after you add that string, a URL from a recent story by Mark Sumner will look like this:
    https://www.dailykos.com/stories/2020/1/23/1913464/-Trump-s-trial-day-one-A-masterclass-from-House-Democrats-and-empty-seats-from-Senate-Republicans?new_comments=true Changing the setting for an individual story will not affect whatever you have for the global setting. (The reversal of this setting is of course to replace true with false.)

    There is a little wrinkle to know if you wind up needing to switch a non-FP story to show the NEW comments. If a Community story has gained enough recommendations, it may have another little string starting with a ? after the story title. Don't worry about it; you can still append the ?new_comments=true string to the very end. Just make sure you don't cut off any of the URL before you stick that part on.

    We have identified the bug, but we have a lot happening behind the scenes right now and don’t know how soon we can address it. Thanks for your understanding, and apologies for the inconvenience.

  2. Daily Kos Staff closed this discussion on 13 Mar, 2020 02:24 AM.

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