ads showing though I am a subscriber

Rudyard's Avatar

Rudyard

08 Feb, 2020 02:48 PM

Ads are showing though I have been a subscriber for years. When attempting to see if my subscription expired, I receive a message stating that the subscription function is unavailable.
Please fix.
Thanks,
Rudyard

  1. Support Staff 1 Posted by Moderator1 on 08 Feb, 2020 05:41 PM

    Moderator1's Avatar

    Hi Rudyard

    We're sorry for the inconvenience around your subscription renewal. As you noted, we have had to deactivate our online subscription portal. Your subscription was due to automatically renew on 2.6.20. The autorenewal function has been working for existing subscribers unless there is an error processing your card.

    The error could be that your credit card was rejected because it was canceled, or because of an expired expiration date. Unfortunately we cannot update your credit card information for you if that is the case.

    However, It is possible to purchase a one-year subscription by mailing us a check.

    The check, for $40, should be made payable to Daily Kos and mailed to P.O. Box 70036, Oakland, CA 94612.

    Please note these special instructions:
    1) The memo line should say Subscription for [username] and
    2) SUBSCRIPTION should be written next to your address block at the top of the check.

    We will be processing these subscriptions by hand, and given the volume of correspondence we receive it’s important to make sure the key information is on the check. Anyone may purchase a subscription for any site member, so to write the username on the check does not necessarily create a link between the username and the check writer. Make sure the username is spelled correctly including any spaces.

    Thank you for your support of the site.

  2. Moderator1 closed this discussion on 08 Feb, 2020 05:41 PM.

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