Can't see expiry date of my subscription.

boblite's Avatar

boblite

25 Nov, 2019 05:02 PM

Greetings:

I am getting a demand to subscribe without being told when the last payment was made. Would appreciate advice.

Regards

Boblite

  1. Support Staff 1 Posted by Daily Kos Staff on 25 Nov, 2019 05:18 PM

    Daily Kos Staff's Avatar

    Hello, and thanks for asking.

    Our records show that your subscription was supposed to autorenew on November 22nd. Something went wrong, though; we show an error state. That happens for a variety of reasons, including an expired cc card.

    Unfortunately, it is likely that you'll have to start from scratch with your subscription. Even more unfortunately, currently our new subscription portal is down for repairs. It should be back up in a matter of days, and if you like I can put your name on the list of those to whom we'll send notices that the subscription feature is up and running again.

    Sorry not to have better news to share.

  2. 2 Posted by boblite on 25 Nov, 2019 08:25 PM

    boblite's Avatar

    Many many thanks for the info.

    One request -- please pass it on to the top --- : PLEASE PLEASE PLEASE offer PayPal as an option for paying... with a surcharge to cover any extra expenses. I DO NOT LIKE releasing my credit card information

  3. 3 Posted by boblite on 25 Nov, 2019 08:31 PM

    boblite's Avatar

    Greetings:

    Thanks for the lovely polite note !

    Please do notify me when the subscription portal re-opens.

    Cheers

    Boblite

  4. Support Staff 4 Posted by Daily Kos Staff on 26 Nov, 2019 02:24 PM

    Daily Kos Staff's Avatar

    I will pass along the request, though I cannot promise any action.

    Of course, I'll be happy to let you know when subs are open for new business again.

    You're welcome!

  5. Daily Kos Staff closed this discussion on 26 Nov, 2019 02:24 PM.

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