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Sigmond Pieklik's Avatar

Sigmond Pieklik (unverified)

14 Nov, 2019 12:54 PM

  1. Support Staff 1 Posted by Daily Kos Staff on 27 Nov, 2019 09:10 PM

    Daily Kos Staff's Avatar

    Hello, and apologies for the delayed reply. Thanks for asking for a remedy for this problem.

    We have had reports from many users recently about our SendGrid links--that is, the links in our Daily Kos Recommended (and similar) emails. Some folks report that they get warning messages when they try to use the links while other people say that they are not able to use the links at all.

    Unfortunately, there are limits on what we can do on our end. But it is also possible for you to take some steps on your end to increase the likelihood that links will reach you in a form you can use.

    These fall under the heading of "whitelisting" the IP addresses that our emails come from.
    Some background about the process is helpful first. Feel free to skip the next paragraph if you already know how these email links work and why whitelisting IP addresses is a good strategy to try.

    Our emails are created by us and sent from our own email domain @dailykos.com and managed by Action Network. In turn, Action Network relies on SendGrid to package our hyperlinks appropriately, so we know what kind of response they get from our readers. SendGrid and Action Network together use a limited set of IP addresses from which they send our emails. (Please see this page if you need a non-technical definition of IP addresses: https://www.lifewire.com/what-is-an-ip-address-2625920 ) This system works pretty well most of the time. But there can be problems. Nowadays, many email providers take extra security precautions to protect users from spam, and so they prefer a high level of confidence about the IP addresses to be considered safe sources of emails. If the email provider, or the internet service provider, doesn't recognize or doesn't trust an IP address associated with an email or a link within it, they may block delivery in some way. That's an understandable approach to take, and usually it helps all of us, email producers and consumers alike. But not always, as we see.

    You can inform your email provider and your internet service provider about the standard set of IP addresses from which our emails are sent and ask them to "whitelist" (add them to a list of safe/acceptable sources) for you. That list is here: https://help.actionnetwork.org/hc/en-us/articles/204537459-Whitelisting-and-Whitelabeling-Action-Network-emails

    Taking those steps can help in two ways. First, whitelisting will ensure that you are able to receive our Daily Kos Recommended/Daily Kos Elections Digest emails at all. Second, it’ll raise the odds that when you get them, they will have usable hyperlinks.

    If you take this step and you still don't have good links in your emails, then please return; we can offer other suggestions.

    Thanks for your support of the mission of the site.

  2. Daily Kos Staff closed this discussion on 27 Nov, 2019 09:10 PM.

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