Malware bug with Kos

msirt's Avatar

msirt

03 Sep, 2019 02:37 PM

I'm having a random "Update your Realplayer app" page open instead of desired target on occasional clicks in Kos. I know this intruding page to be Malware. I've run virus cleaning programs and deleted browser history and yet this bug persists and it only occurs on the Kos website - nowhere else in web surfing (Safari).

Are you aware of this? Can you offer any suggestions as to how to get rid of it?

Macbook pro platform - OS High Sierra - Safari browser

  1. 1 Posted by Lynn (unverifie... on 04 Sep, 2019 03:58 AM

    Lynn's Avatar

    My company's malware detection program is blocking your pages (just starting today) and giving an error message saying that pages on your site are infected with malware. Looks like your DailyKos website has been hacked somehow. (I'm on Windows 7) Please investigate and fix the issue!

  2. 2 Posted by msirt on 04 Sep, 2019 04:44 AM

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    I assume above reply is addressed to site admins and not to me.

  3. 3 Posted by Lynn Robinson (... on 04 Sep, 2019 02:04 PM

    Lynn Robinson's Avatar

    I'm another DailyKos user, maybe you assumed I worked at DailyKos.  I
    was agreeing with you that DailyKos has a website problem and they need
    to remove the malware on their site.   You had posted to a DailyKos
    support forum that other DailyKos users can see and reply to.   Let's
    hope the DailyKos people fix it soon.

  4. Support Staff 4 Posted by elfling on 05 Sep, 2019 11:12 PM

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    I don't think this is on our site proper, but it's possible it came from an ad or from something local to your computer. What happens if you try using the site in a private/incognito window? Do you still see the behavior?

  5. Support Staff 5 Posted by elfling on 05 Sep, 2019 11:15 PM

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    Also, if you're able to capture a link for us that shows this behavior - both what you thought it would be and the code for what it actually was - that would be helpful. A screenshot may also help us troubleshoot this for you.

  6. 6 Posted by msirt on 07 Sep, 2019 12:21 PM

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    Situation seems to have abated, at least for a few days.

  7. 7 Posted by Lynn Robinson (... on 08 Sep, 2019 08:22 PM

    Lynn Robinson's Avatar

    I agree, the malware checking software is not complaining about Daily
    Kos links currently.

    My company uses the 'Proofpoint, Inc.' malware-checking software
    (proofpoint.com, who claim their malware detection software is used by
    over half of Fortune 100 companies).   If it detects there is known
    malware on a link I click on, it puts up an error page telling you there
    is malware.  A Daily Kos administrator seems to be asking me to ignore
    the error and try to follow the link anyway (ignoring the Proofpoint
    error screen), but I think I would be foolhardy if I did that.  If there
    were truly malware on the linked page, my PC would likely get infected
    with a virus.

    I suggest the Daily Kos cyber security expert should speak to the
    Proofpoint company and perhaps they could tell you more about the
    malware they detected on your site since I assume they log the errors.

  8. 8 Posted by Lynn R (unverif... on 09 Sep, 2019 05:16 PM

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    Since this malware error message comes and goes, what you (Daily Kos) are saying about it maybe being caused by an ad might be true. I don't know if it is possible to have an infected ad (if so, DailyKos should not allow that ad). I still think the best approach is for the DailyKos cyber security person to speak with ProofPoint Inc since maybe Proofpoint can tell if the malware is associated with an ad or something directly on your DailyKos pages.

    On the other thread about malware, someone else just said they are seeing the same problem so it is nothing specific to me or my PC.

  9. 9 Posted by Peggy E William... on 09 Sep, 2019 06:44 PM

    Peggy E Williams's Avatar

    Is this problem a result of some malware? I often read some articles on DailyKos, but Never print them. In the last week or so, the list of articles/links is printing automatically, though not the whole email. One of my attempts to stop that was to unsubscribe to everything on Daily Kos. I've restarted my printer, checked settings, everything I can think of. It still prints every day! It prints in color, not my default, and is using up my ink! Getting expensive. Please fix!!!

  10. 10 Posted by Eyesbright on 09 Sep, 2019 10:06 PM

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    Peggy E Williams, until the Help Desk gets time to reply to you, I'll suggest this for you:
    Clear your cache completely! Note that this will also clear any passwords that you've stored there so be sure you make a note of any you don't have memorized. Here's an article that will help you do that:

    How to Clear Internet Cache in Every Major Browser
    Clear the cache in Chrome, Firefox, Edge, IE, Safari, and more
    https://www.lifewire.com/how-to-clear-cache-2617980

    I'm not the Help Desk, just a long-time member. Lots of us try to help when we can.
    Good luck!

  11. 11 Posted by Peggy Williams ... on 18 Sep, 2019 03:57 AM

    Peggy Williams's Avatar

    I contacted both you and the Daily Kos online support with a complaint I’ll paste below. Since I posted that, I have not only unsubscribed from all Daily Kos emails, but have cleared my cache and tried everything I can think of. Please fix this! Seriously! With no subscription, I cannot cancel anything and there doesn’t seem to be a way to contact anybody about this problem. My next option is to go public, on FB or elsewhere. Please help!

    Peggy Williams

     

    Sent this on 8/29/19 and haven’t had a helpful response:

    Is this problem a result of some malware? I often read some articles on DailyKos, but Never print them. In the last week or so, the list of articles/links is printing automatically, though not the whole email. One of my attempts to stop that was to unsubscribe to everything on Daily Kos. I've restarted my printer, checked settings, everything I can think of. It still prints every day! It prints in color, not my default, and is using up my ink! Getting expensive. Please fix!!!

     

    From: Action Network <[email blocked]>
    Sent: Thursday, August 29, 2019 1:07 PM
    To: Peggy Williams <[email blocked]>
    Subject: Thanks for contacting Action Network support!

     

    ##- Please type your reply above this line -##

    Thanks for reaching out to Action Network support! We've received your request and we will answer as quickly as we can.

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    Peggy Williams

    Aug 29, 1:06 PM EDT

    I was receiving several emails from Daily Kos and the action network. A week or more ago, they started printing automatically several times a day. They’re using up all my ink!

    I have canceled all subscriptions from Daily Kos but I am still having automatic printing. Is there a cookie or something I can disable? Help!

    I have tried contacting the action network with my home email address, my husband‘s work email address, and the printer’s email address. For each of them I get a response that there is no account attached. Help!

    Peggy Williams

    This email is a service from Action Network. Delivered by <https://www.zendesk.com/support/?utm_campaign=text&utm_content=Action+Network&utm_medium=poweredbyzendesk&utm_source=email-notification> Zendesk

    [DO05KE-83YR]

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