window shuts down when I write comment

wonder6789's Avatar

wonder6789

05 Aug, 2019 04:32 AM

Hello,
For some unknown reason, as soon as I start writing a comment on a given diary, the window closes.
No matter how many times I try again, it just doesn't allow me to write, let alone post a comment.
Any suggestion what it could be causing this?
A problem experienced by others here due to something on this site?
A problem related to my computer?
Thanks for your help!
Wonder6789

  1. Support Staff 1 Posted by elfling on 05 Aug, 2019 08:11 PM

    elfling's Avatar

    Specifically, do you see that the window goes away or that the window reloads the story? By "as soon as" do you mean 1 second or 1 minute?

    When you go back to the story, was any of your comment text saved?

    Thanks for helping me see what you see.

  2. 2 Posted by Paul Holman (un... on 05 Aug, 2019 09:20 PM

    Paul Holman's Avatar

    I have the same problem, it crashes the moment I try to type. The window reloads the story first time, asks to reload the story from then on...No comment text saved because it crashes on first keystroke.

  3. 3 Posted by wonder6789 on 05 Aug, 2019 11:28 PM

    wonder6789's Avatar

    The window reloads the story, cancelling out the few words I was able to write.
     
    This occurs as soon as I write about 2 or 3 words: so it's not so much a question of time as of number of caracters written.
     
    Thanks,
     
    D.Y.

  4. Support Staff 4 Posted by Moderator1 on 06 Aug, 2019 02:07 AM

    Moderator1's Avatar

    Some other people with a similar problem have solved it by clearing the cached web content.

    Please try that and let us know if it works or not.

    Sorry you have been having trouble accessing the site. We will help you figure it out.

  5. 5 Posted by wonder6789 on 06 Aug, 2019 03:05 AM

    wonder6789's Avatar

    Thanks for your reply.
    Not sure I understand what you mean by "cached web content"...
     
    DY

  6. Support Staff 6 Posted by elfling on 06 Aug, 2019 06:08 PM

    elfling's Avatar

    Thanks, we are looking at this to try to figure it out.

    In the meantime it may help to empty your browser cache like so:

    Safari:
    Develop -> Empty Caches

    That won't log you out of any sites.

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