I have not been able to access any of the content of the site for days now

kcjmjm's Avatar


22 Jul, 2019 11:33 PM

Help!! I cannot access any of the content in the mobile version on my I-Phone. Why???

  1. 1 Posted by Larry Robinson ... on 23 Jul, 2019 01:03 AM

    Larry Robinson's Avatar

    Okay. It's been 5 days now that a bunch of people have been having this problem, and as far as I can tell the only thing the Help desk folks have done is to delete the earlier dialogue about it. Is this a virus of some sort?

  2. Support Staff 2 Posted by Moderator1 on 23 Jul, 2019 01:10 AM

    Moderator1's Avatar

    Sorry you are having trouble accessing the site.

    The previous discussion was closed because most of the people were able to fix the problem by clearing their cache, and/or making sure they have cookies enabled.

    If neither of those approaches works for you, please post another Help Desk ticket and we will offer other possible solutions.

    Thank you for your patience.

  3. 3 Posted by Lawrence Robins... on 23 Jul, 2019 01:27 AM

    Lawrence Robinson's Avatar

    Fair enough. Thanks for responding. I have no ides how to "clear my cache,"
    and I shouldn't have one since I've never drafted or downloaded a diary,
    but I'm willing to give it a try if you guide me.

    I'd also be interested in activating my membership. I registered once, I
    believe with the handle of "V4veritas," but lost the notebook in which I
    kept passwords and haven't been able to login.

  4. 4 Posted by Eyesbright on 23 Jul, 2019 01:43 AM

    Eyesbright's Avatar

    How to Clear Cache in Every Major Browser
    Clear the cache in Chrome, Firefox, Edge, IE, Safari, and more

Reply to this discussion

Internal reply

Formatting help / Preview (switch to plain text) No formatting (switch to Markdown)

Attaching KB article:


Attached Files

You can attach files up to 10MB

If you don't have an account yet, we need to confirm you're human and not a machine trying to post spam.

Keyboard shortcuts


? Show this help
ESC Blurs the current field

Comment Form

r Focus the comment reply box
^ + ↩ Submit the comment

You can use Command ⌘ instead of Control ^ on Mac