can't open the links in your emails

Christy R Sacks's Avatar

Christy R Sacks (unverified)

22 Jul, 2019 09:52 PM

I read your emails every day and until now I've never encountered any tech problems accessing the articles listed in them. Yesterday every time I tried to activate a link, I got this message:

This site can’t be reached u1584542.ct.sendgrid.net’s server IP address could not be found.
Try running Windows Network Diagnostics.
DNS_PROBE_FINISHED_NXDOMAIN

The same thing is occurring today. My email comes via Mozilla Thunderbird. The articles show up on Chrome. Any suggestions? Have other people reported this?

  1. 1 Posted by Christy R Sacks... on 23 Jul, 2019 01:55 PM

    Christy R Sacks's Avatar

    At your suggestion I followed the directions in Chrome to clear out the cache. That did not fix the problem. The same error message occurs when I used Firefox and Internet Explorer.

    Have you had any other reports about this same u1584542.ct.sendgrid.net error message?

  2. 2 Posted by Stuart (unverif... on 24 Jul, 2019 02:04 PM

    Stuart's Avatar

    Same issue with all links handled by ActionNetwork and routed through a mail service called sendgrid.
    We can’t connect to the server at u1584542.ct.sendgrid.net.
    Beagan a few days ago, NO blockers of any kind, no changes to browsers. Same in Firefox and Chrome.

  3. Support Staff 3 Posted by Daily Kos Staff on 24 Jul, 2019 03:01 PM

    Daily Kos Staff's Avatar

    Hello, and thanks for asking us about this issue.

    I suspect you are encountering a problem similar to what other users have been reporting recently, though this error message that they "cannot connect" is a new wrinkle.

    I'll check again with the developers who help manage the interface between Action Network, our emailer, and our site links. But probably they'll conclude that the issue arises from an excess of concern on the part of your own email host and/or your internet service provider. If I learn otherwise, I will return to this ticket to give you an update.

    Depending on your security protections in place with your browser, your network, or your email provider, it might suffice if you permit link-forwarding. Or it might be necessary to go one level up and permit links from sendgrid.net (At the moment, we can't be any more exact than this in describing the URLs.)

    There is at least one workaround you can try in the event that you are not able to get the sendgrid links to be deemed acceptable.

    If the links within your emails are displaying properly, in most cases what you'll see are the story titles (and it's usually quite obvious what are not). So if you go directly to dailykos.com with a keyword from a headline, you'll be able to find it. The Search window is toward the top right corner of the front page and any story page. Put the keyword or phrase in the Search window, click the spyglass icon, and you'll see a list of titles containing it. If it's distinctive enough, it'll be the only possibility returned.

    Thanks for your interest in keeping up-to-date through us about the latest political developments and the activism we sorely need to protect our country.

  4. 4 Posted by ChristySacks (u... on 24 Jul, 2019 10:07 PM

    ChristySacks's Avatar

    Is there anything I can do on my end to resolve this?
    Christy

  5. 5 Posted by ChristySacks (u... on 24 Jul, 2019 10:10 PM

    ChristySacks's Avatar

    Thanks for following up.
    Christy

  6. 6 Posted by stunezin (unver... on 24 Jul, 2019 11:28 PM

    stunezin's Avatar

    I have no idea since I have no idea who you are. Plainly the issue is with Sendgrip, the email router being used, since absolutely nothing has changed on my end.

    ---------- Original Message ----------

  7. 7 Posted by Dcedar on 25 Jul, 2019 01:59 AM

    Dcedar's Avatar

    I have been having the same issue on my iPad and phone . When I turn off my WiFi I can I can follow the links no problem.

  8. 8 Posted by Ro (unverified) on 25 Jul, 2019 02:43 AM

    Ro's Avatar

    This comment was split into a new private discussion: can't open the links in your emails

    Having the same problem as all above and don't understand your recommendation about security protection and levels. I have discovered going into the website directly, but that's a pain in the neck and doesn't necessarily get me to the same petitions or articles that are in the e-mail. I even tried to unsubscribe and subscribe new, but that link doesn't work either. Clearly there's a problem and it's not us; it's at your end. I hope you can fix it. At this point I just want to unsubscribe.

  9. 9 Posted by stunezin (unver... on 25 Jul, 2019 03:41 AM

    stunezin's Avatar

    not wifi, hard wire

    ---------- Original Message ----------
    From: Dcedar <[email blocked]>
    To: [email blocked]
    Subject: Re: can't open the links in your emails [Problems #180902]
    Date: Thu, 25 Jul 2019 02:00:01 +0000

    // Please reply above this line
     ==================================================
    From: Dcedar
    I have been having the same issue on my iPad and phone . When I turn off my WiFi I can I can follow the links no problem.
    On Wed, Jul 24 at 04:28 PM PDT, stunezin wrote:
    I have no idea since I have no idea who you are. Plainly the issue is with Sendgrip, the email router being used, since absolutely nothing has changed on my end.

  10. 10 Posted by Deborah Cedar (... on 25 Jul, 2019 04:09 AM

    Deborah Cedar's Avatar

    What I meant was when I disable WiFi on my phone I have no problem following the link

    Deborah Cedar
    [email blocked]

  11. Support Staff 11 Posted by Daily Kos Staff on 25 Jul, 2019 03:50 PM

    Daily Kos Staff's Avatar

    Hello, and thanks for the follow-up comments.

    What Dcedar says above is a big clue: "When I turn off my WiFi I can I can follow the links no problem." That indicates that the WiFi provider is doing something to block the sendgrid links, not us. If it were comprehensive, something on our end, then 1) we'd have even more complaints and 2) we'd not have any documentation that users are reading those emails and following the links.

    I'll see if I can get any more specific suggestions for you to use to get them to pass through without incident.

  12. 12 Posted by stunezin (unver... on 25 Jul, 2019 05:33 PM

    stunezin's Avatar

    And if you read my reply, you'd have a clue. NO wifi in use, hardwired connection

    ---------- Original Message ----------
    From: Daily Kos Staff <[email blocked]>
    To: [email blocked]
    Subject: Re: can't open the links in your emails [Problems #180902]
    Date: Thu, 25 Jul 2019 15:50:55 +0000

    // Please reply above this line
     ==================================================
    From: Daily Kos Staff (Support staff)
    Hello, and thanks for the follow-up comments.
    What Dcedar says above is a big clue: "When I turn off my WiFi I can I can follow the links no problem." That indicates that the WiFi provider is doing something to block the sendgrid links, not us. If it were comprehensive, something on our end, then 1) we'd have even more complaints and 2) we'd not have any documentation that users are reading those emails and following the links.
    I'll see if I can get any more specific suggestions for you to use to get them to pass through without incident.
    On Wed, Jul 24 at 08:41 PM PDT, stunezin wrote:
    not wifi, hard wire

  13. 13 Posted by T100R on 25 Jul, 2019 07:58 PM

    T100R's Avatar

    All of the admin's responses have ignore the fact the the OP provided a significant piece of information: The error given is DNS_PROBE_FINISHED_NXDOMAIN. This is a DNS failure, DNS being the system used to translate domain names to internet addresses. What it says is that the local DNS client tried to look up the specified domain (in this case, u1584542.ct.sendgrid.net) and got a Not Found response back from the server. The fact that this is happening to a bunch of people but not everyone suggests that sendgrid changed something in its DNS configuration and the change did not propagate properly through all the servers or that some people's computers have cached obsolete DNS information. If it were only a few people, I'd think it was an issue with their local DNS cache. But the fact that this is affecting a bunch of people suggests that it may be an issue at sendgrid's end.

    The fact that switching wi-fi off fixed it for one person just means that his wi-fi provider uses a different DNS server than his non wi-fi provider. (I've seen this happen with my VPN, which uses its own DNS servers - sometimes I can't connect to a site with VPN on, but I can with VPN off).

    On the assumption that the issue is a local DNS cacheing issue, and not some problem at the other end, the following web site has a bunch of suggestions that may well help, though they require a modicum of tech savvy:

    https://kinsta.com/knowledgebase/dns_probe_finished_nxdomain/

    A Google search for DNS_PROBE_FINISHED_NXDOMAIN brings up a number of sites addressing this issue, but they all seem to have advice similar to that in the link above.

  14. 14 Posted by stunezin (unver... on 25 Jul, 2019 11:20 PM

    stunezin's Avatar

    Procedures on fix link followed successfully. problem remains. Believe problem originates with Sendgrid as all sendgrid routed links in ALL sites remain unreachable.

    ---------- Original Message ----------
    From: T100R <[email blocked]>
    To: [email blocked]
    Subject: Re: can't open the links in your emails [Problems #180902]
    Date: Thu, 25 Jul 2019 19:58:46 +0000

    // Please reply above this line
     ==================================================
    From: T100R
    All of the admin's responses have ignore the fact the the OP provided a significant piece of information: The error given is DNS_PROBE_FINISHED_NXDOMAIN. This is a DNS failure, DNS being the system used to translate domain names to internet addresses. What it says is that the local DNS client tried to look up the specified domain (in this case, u1584542.ct.sendgrid.net) and got a Not Found response back from the server. The fact that this is happening to a bunch of people but not everyone suggest that sendgrid changed something in its DNS configuration and the change did not propagate properly through all the servers or some people's computers have cached obsolete DNS information. If it were only a few people, I'd think it was an issue with their local DNS cache. But the fact that this is affecting a bunch of people suggests that it may be an issue at sendgrid's end.
    The fact that switching wi-fi off fixed it for one person just means that his wi-fi provider uses a different DNS server than his non wi-fi provider. (I've seen this happen with my VPN, which uses its own DNS servers - sometimes I can't connect to a site with VPN on, but I can with VPN off).
    On the assumption that the issue is a local DNS cacheing issue, and not some problem at the other end, the following web site has a bunch of suggestions that may well help, though they require a modicum of tech savvy:
    https://kinsta.com/knowledgebase/dns_probe_finished_nxdomain/
    A Google search for DNS_PROBE_FINISHED_NXDOMAIN brings up a number of sites addressing this issue, but they all seem to have advice similar to that in the link above.
    On Thu, Jul 25 at 10:33 AM PDT, stunezin wrote:
    And if you read my reply, you'd have a clue. NO wifi in use, hardwired connection

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