Password change is not working

David Selsor's Avatar

David Selsor (unverified)

17 Jul, 2019 10:33 PM

This comment was split from the discussion: Password change is not working

I am having the same problem as Jan with the notification about changing the PW and then it not working. Now, I am locked out of my account...can the help desk do anything? Thanks!

Hello, David. Please let us know what you mean by "locked out". Are you able to log in using your old password? Give us an idea of where you are in the process and we will figure it out from there.

Thanks for your patience as we implement this important change.

  1. 1 Posted by JeffW on 17 Jul, 2019 10:52 PM

    JeffW's Avatar

    Windows XP. and Google Chrome.And a new machine with a new OS ain't in the budget.

    Went to my edit page, called up the password change link.

    Punched in my current password, then my new password, twice as required, and hit the Change Password button. It just sits there.

    Now what?

  2. Support Staff 2 Posted by Moderator1 on 17 Jul, 2019 10:57 PM

    Moderator1's Avatar

    Are you able to log in using the new password?

    Please give that a try.

    You might want to open a new window to do this.

  3. 3 Posted by JeffW on 17 Jul, 2019 11:05 PM

    JeffW's Avatar

    I closed the Change Password dialog box, then reopened it.

    It was cleared, so I tried again, and it worked.

    Logged off and relogged in, and it worked.

    You guys sure know how to mess with and old fart engineer.

  4. Support Staff 4 Posted by Moderator1 on 17 Jul, 2019 11:41 PM

    Moderator1's Avatar

    Are you all set now? Great!!! Glad we could help.

  5. Moderator1 closed this discussion on 17 Jul, 2019 11:41 PM.

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