Password change is not working

Jan Nobles Flores's Avatar

Jan Nobles Flores (unverified)

17 Jul, 2019 10:18 PM

This comment was split from the discussion: Password change is not working

For some unknown reason, I could not log on today-- said I needed to change my PW. So, I tried, over and over and over. Doesn't work. What's up?

  1. Support Staff 1 Posted by Moderator1 on 17 Jul, 2019 10:22 PM

    Moderator1's Avatar

    You can only change your password while you are logged on.

    Please try logging on with your old password, then go to your profile page and attempt to change your password there.

    Thanks for helping us implement this important safeguard.

  2. Moderator1 closed this discussion on 17 Jul, 2019 10:22 PM.

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