Subscription renewal error

AKALib's Avatar

AKALib

08 Jun, 2019 01:10 AM

After entering credit card info and hitting submit, the subscription page gives a 404 error.
Did it twice. Can't tell if the renewal went thru or not or went thru twice.
The profile page offers no information on subscription status.
We need to improve this if we want to attract more subscriptions.

AKALib

  1. Support Staff 1 Posted by Daily Kos Staff on 08 Jun, 2019 01:12 AM

    Daily Kos Staff's Avatar

    Hello, and thanks for asking.
    You are quite right. The subscription interface has been temporarily disabled so we can fix a bug. We'll be sure to get back to you when it is available again. Sorry for the inconvenience in the meantime.

  2. 2 Posted by AKALib on 08 Jun, 2019 01:19 AM

    AKALib's Avatar

    Let's add a message to that effect on the subscription page.

    Thanks,
    AKALib

  3. 3 Posted by NeverEverAgain on 18 Jun, 2019 07:27 PM

    NeverEverAgain's Avatar

    Still killing that bug? I have likewise tried yesterday and today, and ended on the 404 page: https://www.dailykos.com/subscriptions Thanks!

  4. Support Staff 4 Posted by Daily Kos Staff on 20 Jun, 2019 06:18 PM

    Daily Kos Staff's Avatar

    Good idea re alert to subscribers. Thanks. I'll see what we can do.

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