“Error recommending the comment”

bisforbetsy's Avatar

bisforbetsy

06 May, 2019 02:42 PM

Hello!

I receive this message when clicking on the star to upvote a comment. I am using iOS 12.2. Any help appreciated!

Thanks

  1. Support Staff 1 Posted by Daily Kos Staff on 06 May, 2019 06:40 PM

    Daily Kos Staff's Avatar

    Hello, bisforbetsy--

    Thanks for asking.
    If you're seeing a star beneath a comment, then yes, in theory, it should still be possible to recommend it. Sometimes the process doesn't complete appropriately because of a connection issue, which is not unusual for a mobile device.
    If you get it repeatedly then it might help to reload the page and try again. Next after that, try rebooting your device and returning to the site and specific comment.
    If the issue persists, and you continue to have it with more than one comment, please feel free to return with some sample links. It helps us figure out what might be going wrong when we have specific cases to test.
    Thanks for your support of the mission of the site.

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