any diary I open does not allow scrolling

MRA NY's Avatar

MRA NY

12 Apr, 2019 02:38 AM

site was working fine earlier, but in the last hour some time, any diary opens, a bit of text flashes, but then I am left with title and part of picture and cannot scroll to anything else. my computer is fine on all other sites, and on the front page.

  1. 1 Posted by susans on 12 Apr, 2019 06:42 AM

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    Same here. I thought it was me; I changed the batteries in the mouse and looked up everything pertinent in the system and finally gave up after trying everything short of taking apart the mouse.

    Acer computer, Windows 10, latest version of Firefox.

  2. 2 Posted by MRA NY on 12 Apr, 2019 11:02 AM

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    I'm on a MacBook Pro, high Sierra, safari

  3. 3 Posted by Ashaman on 12 Apr, 2019 12:08 PM

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    I'm seeing the inability to scroll in diaries as well: Firefox, Windows 10, Kensington trackball with scroll wheel. I'm also configured to use the new beta comment system, which had scroll problems on a previous release.

  4. 4 Posted by Ashaman on 12 Apr, 2019 12:12 PM

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    And I just verified it: If I toggle back to the production comment system, scrolling works. When I toggle to the beta comments system, scrolling stops working.

  5. Support Staff 5 Posted by Daily Kos Staff on 12 Apr, 2019 02:53 PM

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    Thanks for the reports; we're investigating.

  6. Support Staff 6 Posted by Daily Kos Staff on 12 Apr, 2019 09:26 PM

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    Hello again.
    We deployed a hotfix for this issue a little while ago. If you close and reopen your browser, the new code should upload and permit the scrolling technique that was temporarily unavailable for beta comments. If the cache is stubborn, though, you might have to clear it (for Daily Kos only).
    Really appreciate the heads-up, and the detailed descriptions of what was going on. Thanks for your support of the site!

  7. Daily Kos Staff closed this discussion on 12 Apr, 2019 09:26 PM.

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