front page is crashing safari

lurknomore's Avatar

lurknomore

03 Apr, 2019 04:32 AM

multiple reloads.
safari 9.1.3

  1. Support Staff 1 Posted by Daily Kos Staff on 03 Apr, 2019 10:35 PM

    Daily Kos Staff's Avatar

    Hello. Sorry for the problems! Are you still having them?

    If so, then please try these user fixes first.

    1) Is there any way that you can update your version of Safari/OSX? That might make all the difference you need.

    In any case, it could also help if you
    2) Clear your cache and cookies specifically for Daily Kos, then close and reopen your browser. That alone might do the trick.

    If not, then
    3) See if the site will open and remain stable if you use a private window on your browser.
    If it does, then most likely you have a conflict arising between an extension or add-on to your browser and your site; the private-window view disables almost all of such extras.
    In that case, you will have to go through a process of elimination to figure out which one(s) cause the problem. Often, it's an ad-blocker of some sort.

    If these don't suffice, then please return with some more details about the path you are following to reach a story that continues to crash your browser.

    Thanks for your help with troubleshooting and for your support of the site.

  2. Daily Kos Staff closed this discussion on 03 Apr, 2019 10:35 PM.

  3. lurknomore re-opened this discussion on 04 Apr, 2019 11:11 AM

  4. 2 Posted by lurknomore on 04 Apr, 2019 11:11 AM

    lurknomore's Avatar

    Private window doesn't work - same crashes. Works with Firefox so it's a Safari issue.

    I'm OSX 10.9.5 and for job reasons not updating the OS and Safari is part of the OS.
    I am not running an ad blocker.

    Not a big deal here just letting tech support know.

  5. Support Staff 3 Posted by Daily Kos Staff on 04 Apr, 2019 03:31 PM

    Daily Kos Staff's Avatar

    OK, gotcha.
    Thanks for the update. We are having some annoying issues with older versions of Safari lately, and this might be one of them. I take it the problem occurs no matter where you are and regardless of the path you use to get there?

Reply to this discussion

Internal reply

Formatting help / Preview (switch to plain text) No formatting (switch to Markdown)

Attaching KB article:

»

Attached Files

You can attach files up to 10MB

If you don't have an account yet, we need to confirm you're human and not a machine trying to post spam.

Keyboard shortcuts

Generic

? Show this help
ESC Blurs the current field

Comment Form

r Focus the comment reply box
^ + ↩ Submit the comment

You can use Command ⌘ instead of Control ^ on Mac