cannot post replies

Samuel F's Avatar

Samuel F

25 Mar, 2019 01:31 PM

Why is ABSOLUTELY NOTHING being done to correct the problem of readers not being able to post replies to blog posts? I have not been able to post a reply for over a week. Others obviously are having the same difficulty. This problem should have been rectified days ago.

  1. Support Staff 1 Posted by Daily Kos Staff on 25 Mar, 2019 08:36 PM

    Daily Kos Staff's Avatar

    Hello, and thanks for your comment here.

    It is annoying, for sure. We do have a number of workarounds to suggest while we pursue a solution. Perhaps you've not been able to see them or try them out?

    This particular problem, from what we've seen, has occurred for a subset of Safari users. We've not yet been able to identify the underlying source of the problem. A step we took for other reasons, but which we hoped would address the problem, turned out not to have the desired side-effect.

    First, are you using the most recent version of Safari? (On Mac, it's 12.0.3, while on iOS it is 12.0.) Many users have their setup such that the browser updates are installed automatically, but if for some reason you're out of sync, you should take a moment to update yours.

    And, indeed, it is generally advisable to keep your operating system up to date. So if you've not yet moved to MacOS Mojave, it's a good idea to do so as soon as you can. Many people have already said that this alone has resolved the problem for them.

    IF you take these steps and STILL have a problem, then please read on.

    We do have other workarounds to suggest above and beyond the browser and operating system update. These reinforce, in part, the suggestions that have been made here and in other Help Desk threads and on the live site. We're grateful for the crowd-sourcing!

    Try to access the site while you are on a private window in Safari. That eliminates one major source of difficulty (the site cache and cookies) though you will have to login again. You may, of course, go ahead with that cache-and-cookie-clearing, because that should help too (at least for as long as your current session on the site is active). And it's also possible, if you're so inclined, to use another browser for the time being. Firefox and Chrome don't appear to have the same problems, at least not so commonly.

    We apologize for the inconvenience and annoyance. We don't like it either and are working on a global fix as fast as we can.

  2. Daily Kos Staff closed this discussion on 25 Mar, 2019 08:36 PM.

  3. Samuel F re-opened this discussion on 26 Mar, 2019 12:35 AM

  4. 2 Posted by Samuel F on 26 Mar, 2019 12:35 AM

    Samuel F's Avatar

    Thanks for the response. I suspect the problem is I have not downloaded Mojave and don’t intend to because there is nothing new in Mohave that is of any use to me, and it eats up more space than OS 10.13.6. So, I suppose I’ll just live without replying to posts until y’all can develop a global resolution.

    Thanks again.

  5. Support Staff 3 Posted by Daily Kos Staff on 26 Mar, 2019 09:18 PM

    Daily Kos Staff's Avatar

    Hi again.

    We did implement a fix that we think should do the trick. Of course, the real test will be to see whether it is indeed sufficient for all users.

    It seems that Safari has cached some empty or broken files and is failing to get new ones. As elfling put it, “HTTP/2 is not yet the future.” We did a thing so that now if you clear your cache, it SHOULD get new files and the problem shouldn't recur.

    Please note: From what we can tell, the problem will not self-correct, which means you do need to clear the cache for Daily Kos. After you clear your cache, close and reopen Safari before you start anew. Elfling and others on the dev team will be on the lookout for similar problems either on Safari or the other standard browsers.

    Meanwhile, if after you clear your cache and close/reopen your browser, you have the problem appear again, PLEASE let us know here that so we can look for other solutions.

    Thanks for your patience. We do realize this has been very frustrating for all of us, and that includes staff.

  6. 4 Posted by Samuel F on 27 Mar, 2019 12:59 AM

    Samuel F's Avatar

    Problem has been solved and I can post replies. Thank you VERY MUCH for your help.

  7. Support Staff 5 Posted by Daily Kos Staff on 27 Mar, 2019 01:22 PM

    Daily Kos Staff's Avatar

    You're welcome. If you do have it recur, we will want to know right away.

  8. Daily Kos Staff closed this discussion on 27 Mar, 2019 01:22 PM.

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