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John (unverified)

11 Dec, 2018 08:28 PM

  1. Support Staff 1 Posted by Daily Kos Staff on 12 Dec, 2018 07:13 PM

    Daily Kos Staff's Avatar

    Hello, and thanks for asking.

    The page is obviously loading badly for you, but there are a few different reasons why that might be happening. Some of those reasons are on your end of the process, not on ours.

    Please make sure to clear your cache and cookies before you try again. Sometimes there's simply too much data from our site already downloaded to your browser for us to be able to send you any more.

    If that didn't suffice, then please try to view the site in a private or incognito window. A bad site load is sometimes a symptom of software incompatibility, which can often be diagnosed this way. If the site loads well in this private mode, then there's likely some sort of add-on or extension that you have put on your browser that doesn't work well with our site. (Private windows generally disable extensions.)

    And if neither one of those remedies works, then please feel free to return here to tell us the operating system and browser you're using. We need to be able to replicate the problem, and often it is browser-specific.

    Thanks for your help with troubleshooting, and thanks for your support of the site.

  2. Daily Kos Staff closed this discussion on 12 Dec, 2018 07:13 PM.

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