this morning's petition

trumpeter's Avatar

trumpeter

23 Jul, 2018 02:45 PM

What a mess! I clicked to sign, and it auto-filled, and then kept bouncing back to the "DONATE!" field without letting me actually write anything. This is a terrible way to do things, as it drives many away from actually ever doing it again. Please program the stupid thing to wait to beg until AFTER action is taken

  1. Support Staff 1 Posted by Daily Kos Staff on 23 Jul, 2018 03:04 PM

    Daily Kos Staff's Avatar

    Hello, and thanks for raising the alert.

    Which petition is it? If it's easiest to share the subject line of the email, that's fine too.

  2. 2 Posted by trumpeter on 23 Jul, 2018 03:21 PM

    trumpeter's Avatar

    The petition to demand Kavanaugh’s complete records before taking a vote. By the time I got angry enough to send this to you, it was gone off of the screen (after like 5 or 6 tries to complete the comments section of the petition and not being able to).

  3. Support Staff 3 Posted by Daily Kos Staff on 13 Aug, 2018 05:10 PM

    Daily Kos Staff's Avatar

    Hello, again.

    I'm not sure if the problem you were encountering is related to the workarounds I'm about to supply, but here they are just in case.

    If there is a petition you want to sign, but you find yourself stymied by the uncooperating Letter Topic dropdown (which does not offer any options and therefore blocks your submission of the letter) please try one or the other of these two workarounds.

    (The second workaround is also relevant to any other problem with fields that will not accept your information.)

    Workaround #1: When you reach the page where the Letter Topic dropdown seems to be stuck/non-functional, slide your cursor up a little so that it points at the gray space above it. The dropdown should appear then.

    Workaround #2: Click on the petition title -- that is, the heading of the embed. That will redirect you to the petition page right away, and in that context there should be no misalignment for the dropdown.

    We apologize for the awkwardness and frustration this problem has caused. We have ticketed the issue and developers are working on fixing it.

  4. Daily Kos Staff closed this discussion on 13 Aug, 2018 05:10 PM.

  5. trumpeter re-opened this discussion on 13 Aug, 2018 05:13 PM

  6. 4 Posted by trumpeter on 13 Aug, 2018 05:13 PM

    trumpeter's Avatar

    Thanks!

  7. Support Staff 5 Posted by Daily Kos Staff on 13 Aug, 2018 05:22 PM

    Daily Kos Staff's Avatar

    You're welcome!

  8. Daily Kos Staff closed this discussion on 13 Aug, 2018 05:22 PM.

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