Issue uploading some images

Tookish's Avatar

Tookish

01 Jul, 2018 11:25 PM

I've successfully uploaded many images but occasionally the image I upload isn't visible and instead I see a tiny blue square w/ a question mark. I don't understand the criteria for images that are uploadable. I've attached a file that isn't visible when I upload it as an example.

Thank you for any help you can give me on this!

Tookish

  1. Support Staff 1 Posted by Daily Kos Staff on 02 Jul, 2018 01:51 AM

    Daily Kos Staff's Avatar

    What's the size of this image? If it's larger than 10MB (in terms of bytes) the Image Library won't upload it regardless of its dimensions in pixels.
    Try a smaller file and see if that works.
    And, sometimes, the Image Library is just fussy. It's not a bad idea to close and reopen your browser just to see if that results in better performance.
    Thanks, and sorry for the inconvenience.

  2. Daily Kos Staff closed this discussion on 02 Jul, 2018 01:51 AM.

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