Error while attempting to delete images from library

Sara's Avatar

Sara (unverified)

20 Apr, 2017 09:00 PM

When I attempt to delete an image from my library, I keep getting a JavaScript error message "An error occurred while attempting to delete [image]."

  1. Support Staff 1 Posted by Daily Kos Staff on 21 Apr, 2017 09:09 PM

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    Hmmm. I think I have seen the same thing. It's worth ticketing, yes.
    But let me ask you: does the delete actually work? That is, when you refresh the page for My Images, is it gone?

  2. 2 Posted by Sara M (unverif... on 21 Apr, 2017 09:14 PM

    Sara M's Avatar

    The image is still there.

  3. Support Staff 3 Posted by Daily Kos Staff on 21 Apr, 2017 09:27 PM

    Daily Kos Staff's Avatar

    Thanks for your quick reply.
    All right, then we have a little more troubleshooting to do. I take it that you've tried this process repeatedly without success.
    What OS and browser are you using?
    Is the rest of the site loading and behaving for you properly? Have you tried to close the Image Library, then to reload the page and reaccess the IL?
    If that didn't work: Could you try logging out of the site, closing your browser, reopening it, and logging back in before you try the deletion?
    Have you tried to do this deletion (last resort) on another browser with the same error message popping up?
    I appreciate your help with diagnostics here.

  4. 4 Posted by Sara M (unverif... on 22 Apr, 2017 01:59 AM

    Sara M's Avatar

    I am on Windows 10, using Chrome. The rest of the site is just fine.
    Logging out, as well as closing and reopening the browser, did nothing.
    Even trying on Firefox I got the same error message.

  5. Support Staff 5 Posted by Daily Kos Staff on 24 Apr, 2017 04:14 PM

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    Hmmm. Sorry that this didn't work.
    Would you please send over the Image Library reference number? It will show when you hover over it. That will help us look into the situation from our end.

  6. 6 Posted by Sara M (unverif... on 24 Apr, 2017 08:16 PM

    Sara M's Avatar

    Something weird just happened. The images I tried to delete but couldn't
    are now gone. That's what I wanted, but it's bizarre that the error message
    came up when I tried. I couldn't find a reference number for the library,
    but the reference numbers for the images still in the library, that I want
    to keep, are 391394, 391395, 391396, 391397, 391398, 389960, and 206788.

  7. Support Staff 7 Posted by Daily Kos Staff on 24 Apr, 2017 11:57 PM

    Daily Kos Staff's Avatar

    Yes, it is odd to get the error message and then to have the process work anyway. We'll look into it. Thanks for asking and thanks for supplying the numbers for the images you want to have there.

  8. Daily Kos Staff closed this discussion on 24 Apr, 2017 11:57 PM.

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