Clearing Cookies and Cache (and why we suggest it)

If you are a regular, steady reader of Daily Kos then data that our site stores on your browser can accumulate surprisingly quickly, especially on a mobile device.  Sooner than you might expect, your browser cache might either become too full or it might store some old data that was rendered obsolete because of code changes on our end.  Problems for users ranging from poor site loading to lapses in site performance can result. 

Fortunately, taking the relatively simple steps of clearing the browser's cache and cookies can resolve these problems without the need for additional Help Desk staff support. Whenever site users experience problems with site loading or feature performance, we urge clearing cache and cookies before taking any other diagnostic step. This is the first suggestion we usually make in replying to a Help Desk ticket, so you will be ahead of the game if you can indicate in your ticket that you have already done so without satisfactory results.

Clearing/deleting cookies has a different impact than clearing a cache--for one thing, it will log you out on that particular browser--but it is another routine part of browser maintenance, and it helps ensure a fresh start when attempting to diagnose and remedy a problem. A forced logout can also help resolve login problems that can occur from time to time.

This helpful site, https://www.whatismybrowser.com will fulfill its promise as soon as you load the page, by identifying your browser and giving you lots of details about it. In addition, it provides good, clear, browser-specific instructions (with screenshots) about how to clear a browser cache and delete cookies, among other tips.  Even better, it offers browser-specific instructions about doing a single-site clear. Following that step-by-step process will allow you to limit the impact of your cache-clear and cookie-deletion to our site, if that is your preference.

After you take the steps of clearing your cache and cookies, we suggest reinforcing the results by closing the tab for our site and reloading it afresh. Check out the site's behavior then. If all is well, that's the best possible outcome, and you should be able to proceed without incident.

If the site is still not loading properly, however, you have one other self-serve remedy to explore. The next troubleshooting step is to check for extension conflicts. The linked resource, "Browser extension conflicts: How to diagnose and resolve them," explains that process in detail.