Safari on iOS -- repeatedly loads, never completely

bmaples's Avatar

bmaples

19 Apr, 2017 08:14 PM

Noticed this starting Tuesday, 4/18, only on Safari on iOS. Site starts to load, progressbar gets about 15%, then starts over and repeats. Rapid repeating. Sometimes a few story titles load, but behavior continues.

Doesn't happen with any other site, and doesn't happen on Chrome for iOS (where I am now).

If it goes away, will come back here and report.

Thanks!

  1. Support Staff 1 Posted by Daily Kos Staff on 19 Apr, 2017 10:23 PM

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    Hmm. This is interesting, though not in a good way.
    Thanks for reporting it.
    I'll leave it open for the sake of attracting other users' comments. I will note that I use iOS/Safari regularly and have not (yet) experienced this problem.
    Have you checked by chance to see if your local storage is too full? It might also help if you cleared your data for Daily Kos only.
    If you have other details to provide, please feel free. Sorry for the inconvenience.

  2. 2 Posted by bmaples on 21 Apr, 2017 12:20 AM

    bmaples's Avatar

    I did a screen recording. Let it try to load for about a minute, so you could see it. Then loaded TPM, just for comparison.

  3. Support Staff 3 Posted by Daily Kos Staff on 21 Apr, 2017 05:56 PM

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    Thanks for the video, it's helpful.
    What iOS do you have running on your phone? And is your local storage on the phone for Daily Kos empty?

  4. Support Staff 4 Posted by Daily Kos Staff on 22 Apr, 2017 02:12 AM

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    All right. Thanks for your patience.

    I checked with one of the developers who was not able to replicate the problem. That's both good and bad, of course; good because it's not something we're putting out but bad because we don't know yet what's causing your glitch.

    The next step to try is to make sure that the Daily Kos cookies are removed from your phone. There might be some interference arising from stale data. If you're not sure how to do that, here's a resource: https://support.apple.com/en-us/HT201265

    Good luck. Please keep us posted, though we won't likely be able to reply before Monday.

  5. 5 Posted by bmaples on 22 Apr, 2017 02:25 AM

    bmaples's Avatar

    OK, removing the cookies and browsing data took care of it. Able to load,
    able to log in.

    Must have been some wierd caching problem.

    Thanks for your help!

    --
    Bruce Maples
    Sent with Airmail

  6. Support Staff 6 Posted by Daily Kos Staff on 24 Apr, 2017 04:13 PM

    Daily Kos Staff's Avatar

    Excellent. Glad it worked, thanks for letting us know.

  7. Daily Kos Staff closed this discussion on 24 Apr, 2017 04:13 PM.

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