error message when attempting to send message

Ray Rhamey's Avatar

Ray Rhamey (unverified)

15 Mar, 2017 10:44 PM

I tried to message a Daily Kos contributor from his page, got this error message, don't know if the message went through:

The error was:
Can't call method "id" on an undefined value at /www/dk4-perl/current/lib/ScoopDK/Data/User.pm line 251.

Hostname: dkperl1

Time: 2017-03-15T22:41:55

  1. Support Staff 1 Posted by Daily Kos Staff on 16 Mar, 2017 12:12 AM

    Daily Kos Staff's Avatar

    If you got that error message, the Kosmail probably did not go through. You can double-check by looking at your own message box, since sent messages are shown there too.

    However, there's more to this situation, as well as other workarounds you should know about.

    This Kosmail hiccup is a known problem with an unknown fix date. The problem arises from a mis-communication between the two main systems that underlie the site, and it will be a while longer until the rest of the transfer off of the old system is complete. Anything short of that can't address the issue.

    In the meantime, though it is annoying, there are a few workarounds.
    First, if you are writing a long message, it's a good idea to have it saved somewhere else. Despite the suggestions I'll offer below, the draft messages still sometimes get dropped.

    Second, do use the Preview function before you hit Send. That can help, though it's no guarantee.

    Third, when you do get this error message, don't give up. Use the back arrow on your browser to see if your draft message is still there. Usually it will be, and you can repeat the Preview and Send process. Sometimes, unfortunately, you'll have to do this more than once. But please be persistent; eventually it should go through.

    Hope all this helps!

    Thanks for your patience and forbearance.

  2. Daily Kos Staff closed this discussion on 16 Mar, 2017 12:12 AM.

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