Content Freezes ?Pop-ups?

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Kos Reader (unverified)

18 Apr, 2019 03:26 AM

The first time I visit using a link from my daily newsletter the page freezes for up to a minute. Then a pop-up appears with a choice to "skip action". When I click on that link nothing happens, and I have to close IE because it becomes unresponsive.

  1. Support Staff 1 Posted by Daily Kos Staff on 18 Apr, 2019 03:42 PM

    Daily Kos Staff's Avatar

    Hello, and thanks for asking us about this issue.

    I suspect you are encountering a problem similar to what other users have been reporting recently: that at some point along the way, the form of those links is triggering a security alert. We have been in contact with our own emailer, Action Network, to confirm that all is well, and from all we know, it is. There are a number of potential causes of such an alert, and after doing some extensive investigation on our end we are confident that there is no reason for concern.

    All the same, it's completely understandable if users prefer not to override such a warning. So there are a few remedies you can try, if you like.

    Depending on your security protections in place with your browser, your network, or your email provider, it might suffice if you permit link-forwarding. Or it might be necessary to go one level up and permit links from sendgrid.net (At the moment, we can't be any more exact than this in describing the URLs.)

    If the links within your emails are displaying properly, in most cases what you'll see are the story titles (and it's usually quite obvious what are not). So if you go directly to dailykos.com with a keyword from a headline, you'll be able to find it. The Search window is toward the top right corner of the front page and any story page. Put the keyword or phrase in the Search window, click the spyglass icon, and you'll see a list of titles containing it. If it's distinctive enough, it'll be the only possibility returned.

    Thanks for your interest in keeping up-to-date through us about the latest political developments and the activism we sorely need to protect our country.

  2. Daily Kos Staff closed this discussion on 18 Apr, 2019 03:42 PM.

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